SHIPPING
& RETURNS

When will I get my order?

We aim to ship your order as soon as possible. Your order should arrive in 3-10 business days by standard Australia Post shipping. We cannot guarantee or provide a day of the week or time of day for delivery.

What does shipping cost?

Great news, we offer free standard shipping Australia wide.

What if I need to change my order?

We will do our best to help if a mistake has been made when placing your order. However, orders are processed very quickly, so if you need to cancel or update your order please email us at info@kombukombucha.com.au ASAP. We’ll do our best to help, but we can’t cancel orders once they have shipped. See returns and exchanges for information about sending products you’ve ordered back to us.

Can I return or exchange my order?

We hope you love Kombu Kombucha as much as we do. If you should require a return, refund or exchange you have up to 14 days from the date of purchase, subject to the below:

If you haven’t used the product, we’ll exchange it (if the product you received was incorrect) or refund you in full using the same method of payment as your initial purchase.

If you have opened and consumed the product, no refund or exchange can be given.

If you’re not happy with your order, please tell us via our via our enquiry form, or at info@kombukombucha.com.au  – we’ll always try to help if we can.

How do I return an order?

Please contact us via our enquiry form, or at info@kombukombucha.com.au and our Customer Service team will be in touch regarding the next steps of the process. When making this enquiry, we require your order number, full name and contact details.

When can I expect my refund or exchange?

Generally, our refunds/exchanges take 3-5 business days to process from receipt of the returned order. Please allow 3-10 business days for your exchanged products to arrive or 7-10 business days for your funds to be visible in your account. If further information is required from us regarding the return of your refund/exchange, this will affect the processing time frame. We ask that a tracking number is obtained from Australia Post when returning your order.

What if my product is damaged?

Please contact us via our enquiry form, or at info@kombukombucha.com.au within 7 days from the delivery date with your order number, and details of the incorrect or damaged product. 

You will be required to provide photographs of the damaged goods so we can investigate the shipping/packaging process to ensure this won’t happen again.

If there is a problem when receiving your order, please contact us as soon as possible so that we can assist you with the appropriate refund or replacement. To enable the Customer Service team to efficiently address your enquiry, please provide your order number, full name and contact details.